Privacy Policy
DELIVERY POLICY (7 Business Days)
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
Delivery Timeline
- Standard delivery time: Up to 7 business days.
- Delivery timelines may vary due to:
- Remote locations
- Courier delays
- Natural disruptions
- High order volumes
Shipping Charges
- FREE Shipping on orders above ₹2,499 only.
- Orders below ₹2,499 will incur a standard shipping charge, which will be calculated at checkout.
- Shipping charges (if applicable) are non-refundable unless the item delivered is defective or incorrect.
Order Tracking
Once dispatched, customers will receive a tracking number via email or SMS.
Delivery Address
Customers are responsible for providing accurate delivery details. VigourSafe is not responsible for delays due to incorrect addresses.
RETURN POLICY (14 Days)
At VigourSafe, we aim to ensure complete customer satisfaction while maintaining strict hygiene and safety standards for PPE products.
Return Window
You may request a return within 14 days from the date of delivery.
Return Eligibility
To qualify for return:
- Item must be unused and unworn
- Item must be in original packaging
- All tags, labels, and seals must remain intact
- Product must not show signs of use, damage, or contamination
Non-Returnable Items
For hygiene and safety reasons, the following may not be eligible for return once opened:
- Respiratory masks
- Disposable gloves
- Used safety footwear
- Any hygiene-sensitive PPE product
Damaged or Defective Items
If you receive a damaged or defective item:
- Notify us within 48 hours of delivery
- Provide clear photos or videos as evidence
- Replacement or refund will be processed after inspection
Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrectly delivered.
Important Safety Disclaimer
VigourSafe supplies certified PPE products designed to reduce workplace risks. However:
- No PPE can guarantee complete protection.
- Proper training, correct fitting, and compliance with safety standards are essential.
Customers are responsible for ensuring the selected products meet their industry-specific safety requirements.